Privacy Policy

Welcome to q98gam. This Privacy Policy applies to the website located at https://q98gam.cam (the "Platform") and governs how q98gam ("we", "us", "our") collects, uses, stores, discloses and protects any personal data you ("User", "you", "your") provide or that we gather when you access or use this Platform.

q98gam is an English-language online gaming information platform serving Pakistani users. We publish educational content about sports betting, live casino games, bonus structures and responsible gambling. We are not ourselves an online gaming operator and we do not accept deposits, process withdrawals or facilitate any gambling activity directly.

This Privacy Policy has been written in clear, professional English to help you understand exactly what happens to your data. It should be read alongside our Terms & Conditions and Responsible Gambling pages, which together form the complete framework governing your use of this Platform.

The following terms carry the meanings set out below throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to names, email addresses, IP addresses and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure and deletion.
• "Data Controller" means q98gam, which determines the purposes and means of Processing your Personal Data.
• "Data Processor" means any third-party service provider that Processes Personal Data on behalf of q98gam under a contractual agreement.
• "Cookies" means small text files placed on your device by the Platform to enable functionality and gather usage analytics.
• "Platform" means the q98gam website at https://q98gam.cam, including all pages and features.
• "Applicable Law" means all laws and regulations applicable to the Processing of Personal Data in the jurisdictions relevant to q98gam's operations and to the User's location.
• "User Rights" means the rights granted to individuals over their Personal Data as described in Section 10 of this Policy.

q98gam limits its data collection to what is reasonably necessary for the purposes described in this Privacy Policy. The categories of Personal Data we may collect are as follows:

We do not collect sensitive categories of Personal Data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, health data or data concerning a person's sexual orientation. If you are a Pakistani user who contacts us regarding responsible gambling support, any information you share will be treated with the strictest confidentiality and used only to assist you directly.

q98gam collects Personal Data through the following means:

• Automatic Collection: When you visit the Platform, our web server and analytics tools automatically record Technical Data and Usage Data as part of standard internet infrastructure operation. This happens regardless of whether you interact with specific features.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain session state, remember your preferences and gather aggregated analytics. Full details are provided in Section 6.
• Direct Submission: If you contact our support team by email or through any contact form on the Platform, we collect the Contact Data you voluntarily provide, including your email address and the content of your message.
• Third-Party Analytics: We may use third-party analytics services to help us understand aggregate Platform usage patterns. These services may independently collect Technical Data and Usage Data subject to their own privacy policies. We do not control the data practices of third-party analytics providers.

We do not purchase Personal Data from data brokers, social media platforms or other third-party data suppliers. We do not receive Personal Data about you from Pakistani financial institutions including HBL, UBL, Meezan Bank or Bank Alfalah.

We process your Personal Data only where we have a valid purpose and, where required by Applicable Law, a lawful basis for doing so. The table below sets out our processing activities and the corresponding justifications:

We do not use your Personal Data for automated decision-making or profiling that produces significant legal or similarly significant effects on you. We do not use your data to serve targeted gambling advertisements or to build individual betting-behaviour profiles.

Cookies are small text files placed on your device when you visit a website. q98gam uses cookies for the limited purposes described below. We do not use cookies to track your activity across unrelated third-party websites.

You can control and manage cookies through your browser settings. Most modern browsers allow you to block cookies, delete existing cookies and receive alerts when new cookies are set. Please note that disabling certain cookies may affect your ability to use some features of the Platform.

Common browser cookie-management paths:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Preferences → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Manage and delete cookies

q98gam does not sell, rent or trade your Personal Data. We may share your data only in the limited circumstances described below:

• Service Providers: We engage trusted third-party service providers (such as hosting providers, analytics platforms and email delivery services) who Process data strictly on our behalf and under our instructions. All such providers are contractually bound to maintain confidentiality and to use data only for the purposes we specify.
• Legal Compliance: We may disclose Personal Data where we are required to do so by a court order, regulatory demand or other legally binding obligation under Applicable Law. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event that q98gam undergoes a merger, acquisition or asset sale, your Personal Data may be transferred to the successor entity. We will provide reasonable notice before your data becomes subject to a materially different privacy policy.
• Protection of Rights: We may share data where necessary to protect the rights, property or safety of q98gam, our users or the public, including for fraud prevention and security purposes.

We do not share your Personal Data with third-party gambling operators, Pakistani payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah, sports governing bodies such as the PCB or PSL, or advertising networks for behavioural targeting purposes.

We retain Personal Data for no longer than is necessary to fulfil the purposes for which it was collected, taking into account our legal, regulatory and operational requirements. Our general retention practices are as follows:

• Technical and Usage Data: Retained in identifiable form for up to 26 months to support analytics review cycles, then anonymised or deleted.
• Contact Data (support emails): Retained for up to 24 months from the date of last correspondence, after which it is securely deleted unless a longer period is required by law.
• Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies expire on the timelines set in their configuration, typically between 30 days and 13 months.
• Legal Hold Data: Where we are required to retain data for the purpose of ongoing legal proceedings or regulatory investigations, we will retain it for the duration of that obligation.

When Personal Data is no longer required, we dispose of it securely using appropriate technical deletion methods that prevent recovery or reconstruction of the deleted data.

q98gam takes the security of your Personal Data seriously. We implement a range of technical and organisational measures designed to protect data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• HTTPS encryption across all Platform pages to protect data in transit;
• Access controls limiting Personal Data access to authorised personnel only;
• Regular review of our data processing and storage practices;
• Vendor due diligence applied to all third-party Data Processors;
• Incident response procedures to detect, contain and report data breaches where required.

While we apply reasonable and proportionate security measures, no internet-based platform can guarantee absolute security. You should also take steps to protect yourself, including using strong, unique passwords for any accounts you hold and being cautious about unsolicited communications claiming to be from q98gam.

Depending on Applicable Law in your jurisdiction, you may hold one or more of the following rights in relation to your Personal Data that q98gam holds:

• Right of Access: You may request a copy of the Personal Data we hold about you, together with information about how it is being used.
• Right to Rectification: You may request that we correct any inaccurate or incomplete Personal Data we hold about you.
• Right to Erasure: In certain circumstances, you may request that we delete your Personal Data, for example where it is no longer necessary for the purpose for which it was collected.
• Right to Restrict Processing: You may request that we limit the way we use your Personal Data in certain circumstances, such as while we verify the accuracy of data you have disputed.
• Right to Data Portability: Where technically feasible and required by Applicable Law, you may request your Personal Data in a structured, commonly used and machine-readable format.
• Right to Object: You may object to our Processing of your Personal Data where we rely on legitimate interests as our legal basis, subject to our demonstrating compelling grounds for continued processing.
• Right to Withdraw Consent: Where we rely on your consent as a legal basis for Processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details in Section 15. We will respond to all valid requests within 30 days. We may need to verify your identity before fulfilling a request. We do not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

The q98gam Platform is strictly intended for users who are at least 18 years of age, or the higher minimum age required by the applicable operator or licensing jurisdiction. We do not knowingly collect Personal Data from individuals under the age of 18.

If you are under 18, you must not access or use this Platform, and you must not submit any Personal Data to us under any circumstances. If you are a parent or legal guardian and you believe that your child has provided Personal Data to q98gam without your consent, please contact us immediately using the details in Section 15. We will take prompt steps to delete any such data from our records.

We encourage parents and guardians in Pakistan and elsewhere to make use of parental control software and browser-level filtering tools to prevent minors from accessing gaming-related content online. Many internet service providers, including those operating in Karachi, Lahore, Islamabad and Rawalpindi, offer built-in parental control features — check your provider's support documentation for guidance.

As an online platform, q98gam and its third-party service providers may store or process your Personal Data on servers located outside Pakistan. This may involve transferring data to countries whose data protection laws differ from those of your home jurisdiction.

Where Personal Data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect that data. These may include:

• Selecting service providers located in or transferring to countries that maintain adequate data protection standards;
• Implementing contractual safeguards (such as standard contractual clauses) with Data Processors that handle data outside the primary jurisdiction;
• Applying our own internal data handling standards consistently regardless of the processing location.

By using the Platform, you acknowledge that your Personal Data may be processed in locations outside Pakistan. If you have questions about the safeguards we apply to international transfers, please contact us at the details in Section 15.

The q98gam Platform contains informational references to third-party entities, including online gaming operators, sports organisations and payment providers. These references are for contextual and educational purposes only.

This Platform does not contain outbound hyperlinks to external third-party websites. However, if you independently navigate to any operator, payment provider or other third-party website mentioned in our content, please be aware that:

• Those third-party websites operate under their own privacy policies, which are entirely separate from this Privacy Policy;
• q98gam has no control over, and accepts no responsibility for, the data practices of any third-party website;
• You should review the privacy policy of any operator, payment service or other website before providing them with your Personal Data.

The mention of payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah on this Platform is for Pakistani market familiarity purposes only. It does not imply that q98gam has any data-sharing arrangement, commercial relationship or affiliation with those providers.

q98gam reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements or Applicable Law. When we make material changes, we will update the "Last Updated" date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your Personal Data. Your continued use of the Platform following the posting of any changes constitutes your acknowledgement of the revised Privacy Policy.

If we make changes that significantly affect the way we process your Personal Data, we will make reasonable efforts to bring those changes to your attention, for example by displaying a prominent notice on the Platform homepage. Where required by Applicable Law, we will seek fresh consent before applying material changes to how we process your existing data.

If you have any questions, concerns or requests relating to this Privacy Policy or to the way q98gam handles your Personal Data, please contact our support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can reach us by email at:

Our support team aims to respond to all email enquiries within 24 hours. For data rights requests under Section 10, we will acknowledge receipt promptly and provide a full response within 30 days. Where requests are complex or numerous, we may extend this period by a further 30 days, in which case we will notify you accordingly.

We provide support in English, with Urdu assistance available on request for Pakistani users who prefer to communicate in their native language.